WHOLE PRIVACY NOTICE

OSMO LME

Last updated: 2025

In compliance with the Federal Law on the Protection of Personal Data in Possession of Individuals (LFPDPPP), OSMO LME makes this Privacy Notice available to users, which describes the way in which we collect, use, store and protect the personal data provided through our website and our communication channels.

1. Responsible for the processing of personal data

OSMO LME
Contact email: oscar@lme-osmo.com.mx
Phone: +52 477 130 8169
Address: León, Guanajuato, Mexico

2. Personal data we collect

We collect the following personal data when you use our contact form, send us an email, call us or contract our services:

• Full name
• Company or corporate reason
• Email
• Phone
• Message or information related to your request
• Data required for the provision of cleaning, transport or logistics services (if applicable)

OSMO LME does not collect sensitive data.

3. Purposes of treatment

The personal data collected will be used for the following primary purposes:

1. Follow up on requests, questions or messages sent by the user.
2. Establishing commercial or service communication.
3. Prepare quotes or service proposals.
4. Provide the services of industrial cleaning, logistics, MILKRUN and contracted maintenance.
5. Enforce contractual obligations.

And for secondary purposes, only if the user accepts it:

1. Send promotional information, news or important notices.
2. Conduct satisfaction surveys.
3. Create internal performance statistics.

If you do not want your data to be used for secondary purposes, you can request it by mail to:
oscar@lme-osmo.com.mx

4. Transfer of personal data

OSMO LME does not sell or share your personal data with third parties, except in the following cases:

• When necessary to fulfil legal obligations.
• When required by competent authorities.
• When it is essential for the provision of the service (for example, transport or logistics providers), always under the same privacy standards.

5. Security measures

We implement administrative, physical and technical measures to protect your personal data against:

• Unauthorized access
• Loss
• Alteration
• Misuse
• Disclosure

Our systems and servers follow modern and up-to-date industrial practices to ensure the security of your data.

6. ARCO Rights

You can exercise your rights at any time:

• Access: know what data we have.
• Rectification: Correct incorrect data.
• Cancellation: Request deletion of data where applicable.
• Opposition: oppose the use of data for secondary purposes.

To exercise your ARCO rights, please send a request to the mail:
oscar@lme-osmo.com.mx

Include:

• Full name
• Phone
• Email
• Description of the right you wish to exercise
• Copy of an official ID

We will respond to your request within 15 business days.

7. Use of cookies and similar technologies

Our website may use cookies to:

• Improve user experience
• Get navigation statistics
• Save preferences

You can disable cookies from your browser.
OSMO LME does not use cookies to identify people individually.

8. Modifications to the Privacy Notice

OSMO LME may update this Privacy Notice when necessary to comply with new legal provisions or service improvements.

Modifications will be available at:
www.lme-osmo.com.mx/privacy-policy

9. Acceptance of the Privacy Notice

By using our website, contacting or providing us with your data, you acknowledge that you have read and agreed to the terms of this Privacy Notice.